Legal

Privacy Policy

This policy explains what personal information we collect when you contact or work with AccessPro Solutions, how we use it, and the choices you have.

Last updated: 29 September 2026

Who this policy covers

This policy applies to information collected through this website and in the course of providing accessibility consulting and advisory services. AccessPro Solutions Limited (“AccessPro,” “we,” “us”) is the party responsible for the personal information described here.

Information we collect

We only collect information that helps us respond to enquiries and deliver our services:

• Contact details you provide directly — such as your name, organisation, email address, and phone number.
• Enquiry content — the information you include when you describe your facilities, goals, or questions.
• Engagement records — notes, documents, and correspondence generated while we advise you.
• Basic website data — standard technical information such as browser type and pages visited, used to keep the site working.

How we use information

• To respond to enquiries and schedule consultations.
• To deliver, manage, and improve the advisory services you request.
• To send information you have asked for, or that relates to an active engagement.
• To meet our legal, regulatory, and record-keeping obligations.

We do not sell your personal information, and we do not use it for advertising.

When we share information

We share personal information only where necessary: with trusted service providers who support our operations under confidentiality obligations, with your consent, or where required by law. Any recommendations or reports we prepare remain confidential to your engagement.

How long we keep it

We retain personal information for as long as needed to provide our services and to meet legal and professional obligations, after which it is securely deleted or anonymised.

Keeping information secure

We apply reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, but we work to safeguard the information you entrust to us.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you communications. To make a request, email info@accessprohk.com and we will respond within a reasonable time.

Processing in other locations

Where personal information is processed by service providers in another location, we take reasonable steps to ensure it is handled consistently with this policy and applicable requirements.

Cookies

This website does not set cookies, and it does not store information in your browser’s local or session storage. We do not use analytics, advertising or tracking services on it.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent revision.

Questions about this page or our practices?

Contact us